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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera St. Luke's

October 1, 2006  to June 30, 2007

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.

Pain Management

Definition: This item asks the patient to recall the frequency with which their pain was reduced to personally tolerable levels.

During this hospital stay, how often was your pain well controlled?

Always

Usually

Sometimes

Never

57% 37% 6% 1%
 

Definition: This question asks patients how frequently they recall staff doing as much as they could to treat their pain.

During this hospital stay, how often did the hospital staff do everything they could to help you with your pain?

Always

Usually

Sometimes

Never

77% 20% 3% 0%