Hospital Consumer Assessment of Healthcare Providers and Systems
Avera St. Luke's
October 1, 2006 to June 30, 2007
Technical definition: All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.
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Communications with Nurses
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Definition: This item asks patients to assess the frequency with which he or she perceived the nurse as courteous and respectful. Respect and courtesy are similar constructs, both tied to explicit behaviors.
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During this hospital stay, how often did nurses treat you with courtesy and respect?
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Always
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Usually
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Sometimes
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Never
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| 82% |
16% |
2% |
0% |
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Definition: This question asks patients to estimate how frequently nurses exhibited the behaviors associated with respect and courtesy.
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During this hospital stay, how often did nurses listen carefully to you?
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Always
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Usually
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Sometimes
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Never
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| 70% |
27% |
3% |
0% |
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Definition: This question asks patients to estimate the frequency with which nurses gave understandable explanations.
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During this hospital stay, how often did nurses explain things in a way you could understand?
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Always
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Usually
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Sometimes
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Never
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| 71% |
23% |
6% |
0% |
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