Hospital Consumer Assessment of Healthcare Providers and Systems
Avera Sacred Heart
October 1, 2006 to June 30, 2007
Technical definition: All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.
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Responsiveness of Hospital Staff
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Definition: This question taps into the patient’s perception of how frequently nurses or staff responded to the call button and how.
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During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
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Always
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Usually
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Sometimes
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Never
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| 65% |
29% |
5% |
1% |
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Definition: This question assesses the frequency with which immediate help was given to the patient who wanted assistance getting to the bathroom or using a bedpan.
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How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
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Always
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Usually
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Sometimes
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Never
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| 78% |
17% |
3% |
2% |
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