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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Marshall Regional Medical Center

October 1, 2006  to June 30, 2007

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.

Discharge Information

Definition: This “yes” or “no” question assesses whether patients recall anyone talking with them about how they will manage after being discharged from the hospital.

During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?

Yes

No

86% 14%
 

Definition: This is a “yes” or “no” question which leaves the patient no opportunity to evaluate the quality of the information given (e.g., accuracy, clarity, understanding).

During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

Yes

No

86% 14%