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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Marshall Regional Medical Center

October 1, 2006  to June 30, 2007

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.

Cleanliness of Room and Bathroom

Definition: This question asks patients to assess how frequently their room and bathroom met their expectations for cleanliness.

During this hospital stay, how often were your room and bathroom kept clean?

Always

Usually

Sometimes

Never

71% 24% 5% 1%