Services and Programs
We understand the issues you face - decreased productivity, rising healthcare costs, higher employee turnover, increasingly competitive marketplace and slimmer margins on the bottom line.
That's why we are committed to helping companies be successful by supporting their employees. We deliver programs that will help you to succeed.
Twenty-four hour service access
We're available when people need assistance. Our help line is answered 24/7 by trained professionals who can provide brief phone consultation and support.
Counseling Services
Depending on your company contract, we offer a set number of confidential counseling sessions for employees and their eligible family members at no cost to the employee. Our confidential services can be used for a variety of issues such as parent/child conflicts, grief, gambling, alcohol/other drug problems, stress, anxiety, depression, marriage/couples counseling, divorce, blended families, conflict resolution, etc.
Employee Orientations
We provide on-site employee orientation sessions to introduce employees to the Avera EAP, explaining the rationale behind the program, confidentiality and methods for accessing services. Our goal is to build trust with employees and encourage self-referrals in the early stages of problem development.
Supervisory Trainings
This training is geared specifically to those in a leadership role. Its purpose is to teach supervisors how to identify and effectively refer employees with undesirable attendance, conduct and/or job performance. Supervisory Guidebooks are provided to support leaders in their efforts to maintain a strong and productive workforce. Monthly EAP articles continuously educate and remind supervisors and managers of the benefits of an EAP by offering a brief outline on a variety of topics.
Management Consultation
Management consultations are available to assist supervisors with employees having job performance, conduct and/or attendance problems. The management consultant will help determine if the situation is appropriate for referral to the Avera EAP, review supervisory documentation, and provide guidance and strategies to help resolve employee issues.
Organizational Consultation
The Avera EAP team is available to consult and/or provide professional training and development for conflict resolution, sexual harassment, workplace violence, drug-free workplace, critical incidents, organizational change, communication and much more. Our goal is to provide continued support to enhance organizational success.
Critical Incident Stress Debriefings
A confidential, structured group process, this service is intended to provide support and education regarding coping strategies for individuals involved in a critical incident. Debriefing services are conducted on-site and are provided by a team of trained facilitators using the International Critical Incident Stress Foundation (ICISF) model for critical incident stress management.
Mediation
Mediation utilizes an independent third party to discuss issues between two or more individuals. Through this structured process participants will negotiate and develop a considerate behavior agreement. Mediation can serve as a resource for conflicts that appear to be irresolvable through other means.
Life Coaching
Coaching is a client-focused partnership. The coaching relationship assists the client in producing personalized goals, intentions, and aspirations. The coach seeks the client's vision and encourages clients to discover what they really want and need in order to be successful. In the process of coaching, clients deepen their learning, improve their performance and enhance their quality of life.
Myers-Briggs Type Indicator "MBTI®"
MBTI® is a self-report tool designed to identify valuable differences among people. The identification of "type" can assist individuals and work groups understand how natural preferences have the potential to challenge the communication process and can sometimes lead to conflict.
MBTI® sessions are facilitated by a qualified MBTI® professional, recognized by Consulting Psychologist Press, Inc. (CPP) and the Center for Application of Psychological Type (CAPT).
Program Promotion and Education
Avera EAP offers on-going program promotion via on-site employee orientations, supervisor training, brochures, wallet cards, posters, education handouts and EAP newsletters and articles.
Client Satisfaction Surveys and Comprehensive Utilization Reports
Client satisfaction surveys and utilization reports are used to evaluate, monitor and ensure program effectiveness.
