Registration

Patients need to check in at the front desk. They will receive a form with insurance and demographic information they need to verify, making changes if necessary. On your first appointment to Family Medicine Clinics, you will be asked for basic information to establish your patient account including an Acknowledgement of Privacy Notice and Consent to Treat Form .  You may print these off, fill out and bring with you to your first appointment.

A patient flow coordinator takes patients to their physician's pod, collects the verified form and insurance card(s). Following the appointment, the patient also checks out in their physicians pod.

We do offer summer physical dates for area athletes.  If arriving for a student-athlete physical, be sure to fill out the required IHSAA Athletic Physical Form prior to arriving.  Thank you!

Appointments

Please call ahead to make appointments for all family members you wish to have seen by a physician. When making your appointment, please let the scheduler know the purpose of your visit so that an appropriate amount of time may be allowed. All follow-up appointments should be made by you (the patient) at the time you check out of the clinic.

Since our physicians may need to see and emergent patient at Floyd Valley Hospital during office hours, there may be interruptions in the schedule. We realize that your time is valuable. If your time is limited, please call our office before your appointment to inquire if your physician is on schedule.

We would appreciate a twenty-four hour advance notice for all appointment cancellations. There will be a charge after the third missed appointment if notice is not given to our office.

You may reach the Remsen Clinic at 712-786-1114 or the Marcus Clinic at 712-376-4181.

Payments & Billing

Charges are payable at the time treatment or services are given. Patients with insurance are expected to pay the amount of their insurance co-pay at the time of service. Patients without insurance are expected to pay in full the day services are provided. We realize medical services are not always planned for, in these situations payment plans are available. Please contact our office at (712) 546-3601 to talk to our representative.

Billing statements are sent out monthly and charges are itemized and explained for the last two months the services occurred. Acceptable methods of payment are as follows:

• Cash
• Check
• Visa, MasterCard or Discover

Pay Your Bill Online

Paying your bill online is simple.  Complete the form on the following page including the hospital or clinic account number located on your printed bill.  To contact a patient account representative, call 712-546-3601from 8:00 AM to 4:30 PM Monday through Friday.

• Pay Your Family Medicine Clinics Bill Online »

Online Payment Refund Policy

All transactions processed on-line at FamilyMedicineClinics.org are eligible for a refund if the payee would like to cancel a payment.  To be eligible for a refund, request must be made within three days of payment.

To request a cancellation:

For online patient payments, please contact a clinic patient account representative at 712-546-3601.  For all other online payments, contact the Internet Services Department at contactus@avera.org .

Please allow 5 - 7 business days for a refund.

Insurance

As a convenience to our patients, Family Medicine Clinics will file to both your primary and secondary Insurance Carriers. Any remaining balance after a response from your insurance will be your responsibility.

Policy coverage varies from one insurance plan to another, as do the "usual, customary and reasonable" fees that various insurance plans have established. Our fees are accepted by most plans, but occasionally one of our patients is notified that the amount for our service exceeds "UCR FEES". If we do not have a contract with your insurance company, you are responsible for any amount in excess of the "UCR FEES". Please check with your insurance agent to see if we are a participating provider with them to avoid any confusion.

If you have Insurance questions, please call Lisa at 712-546-3602.